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Frequently Asked Questions It's my first time taking an e-learning course. Will this be too challenging? Can I take courses at anytime? What if I get lost on the portal at some point? What does "Powered by LunchTimeCE" mean"? Do I need to play the interactive Game Show as part of the course? How long does it usually take to process my CE credit with the DOI? What if I have taken the same online CE course before?	Don't see your question here? Feel free to e-mail the Help Desk at with your questions, comments and suggestions.
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This is my first time taking an e-learning course. Will this be too challenging for me? We understand that an e-learning course can seem daunting if you haven't taken one before, since it is probably the longest online transaction you've ever had. However, we kept this in mind when we designed our course and exam environment. We constructed a very user-friendly online learning environment that is easily accessible to first-time users. We are certain you will do well and will enjoy the experience!   Can I take courses at anytime? Yes. The portal is available 24 hours a day, 7 days a week for your convenience.   What if I get lost on the portal at some point? Though this learning experience is designed to be easy to navigate, if you get lost, simply click the Home link under the banner (top, left) to take you back to the portal's home page. From within a course, simply click the Exit Course button to be brought home.   What does "Powered by LunchTimeCE" mean"? This portal utilizes the robust learning platform of LunchTimeCE, a leading online CE provider. The LunchTimeCE's platform was design specifically for insurance CE to offer brokers an e-learning experience that is easy-to-use, secure, stable, and engaging. In California, LunchTimeCE boasts the fastest CE submission in the industry: credits are uploaded directly to the DOI's servers daily and are usually applied to your license with 24-48 hours.   Do I need to play the Game Show as part of the course? No. The game is an optional element of the course experience. If you would like to play the game, we suggest you play it prior to beginning a course, as a means of checking your current understanding of the course subject matter.   How long does it usually take to process my CE credit with the DOI? If your state's Department of Insurance requires the CE provider to submit your credits to them, then you're in luck! The LunchTimeCE platform offers the fastest grading and CE submission turn-around time in the industry. Your exam is graded instantly and your CE credits are sent to your state's Department of Insurance usually within 24 hours. For states where it's the individual's responsibility to submit proof of CE hours, you can print your certificate off our site the moment you pass the exam. Or you can print them whenever you want, so you no longer need to worry about losing one!   What if I have taken the same online CE course before? You are allowed to take the same CE course again, as long as it occurs in a subsequent renewal period for your DOI license. In contrast, if you have taken an online CE course twice within the same license renewal period, you will not receive credit the second time.